Kaplan Learning training courses terms and conditions

What these terms cover.

These are the terms and conditions on which we provide study materials and services to you, whether these are courses, exams, associated services or digital content combined (a Course).

Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Courses to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Kaplan Financial Limited - Registered office: 179-191 Borough High St, London, SE1 1HR. Principal place of business 179-191 Borough High St, London, SE1 1HR. Registered in England No. 1028790 ("Kaplan Financial"). Kaplan Professional is a brand name of Kaplan Financial Limited.

Please click on the links below to view our Terms and Conditions

Payment Terms

Courses

Subscription Service

ACCA ONE

Pass Guarantee Information

Deferral and Cancellation Policy

Refund Policy

Complaints Procedure

Student Code of Conduct

Student Charter

Disciplinary Procedure

Plagiarism Statement

Payment Terms

  • During the booking process on the Kaplan Learning website, Kaplan can accept orders from students in the majority of countries. Any student from the UK, Ireland, China, Syria, Iran, North Korea, Cuba and Crimea will be rejected.
  • Enrolment on a course, together with the payment of the required deposit, creates a binding agreement to follow the particular course and to pay the full fees for it. A student declares that the information supplied on the enrolment form or otherwise in connection with their application is complete and correct and that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from the course (without refund) and/or, as applicable, withdrawal of visa support.
  • Kaplan Financial acts as agent for Kaplan Publishing in collecting payments for any study materials supplied (except where stated otherwise).
  • The course fee for any course at any given time will be as displayed on the website, timetable and/or enrolment form. Course fees are quoted in Malaysian Ringgits, Euros and Dollars.
  • If you are booking a course over the internet:
    1. The course fee is shown prior to completion of the online transaction;
    2. When you pay for your order online to indicate that you will pay Kaplan Financial the course fee, Kaplan Financial will debit the course fee from your credit card or debit card on or after the day you make an order for a course. Credit or debit card details are collected over a secure link
    3. If you are paying the course fee, payment is due immediately by either credit or debit card or cheque.
  • Kaplan Financial reserves the right from time to time to change the course fee. In the unlikely event that due to a technical error, the amount of the course fee displayed on the website or on the enrolment form is incorrect, Kaplan Financial will notify you as soon as it reasonably can.
  • The provision of the course is contingent upon Kaplan Financial having received cleared funds from you or your employer (if you select to invoice your employer) in respect of the course fee for the relevant course. Without prejudice to Kaplan Financial's rights and remedies under these terms and conditions, if any sum payable is not paid on or before the due date (being the date the course is booked if you are responsible for paying the course fee or within 30 days from the date of the invoice if your employer is responsible for paying the course fee (subject as provided in g iii above)), Kaplan Financial reserves the right, forthwith and at Kaplan Financial's sole discretion, to suspend the provision to you of the relevant course and/to withdraw visa support.
  • Kaplan Financial and Kaplan Publishing Limited reserve the right to charge interest at 4% per annum on overdue amounts.
  • Unless specified, All course fees exclude examination entry fees, which are payable as a separate fee by the student to the institute for paper-based examinations or direct to Kaplan Financial at the time of booking (a separate administration fee will also be charged by Kaplan Financial to process the booking) for computer-based, e-assessments, exams, tests, assessments and e-projects; amounts payable to the professional body for student registration and exemptions.
  • Any refund made by Kaplan Financial in accordance with our terms and conditions will be paid to the original payor.
  • Funds received but not utilised or refunded in accordance with our terms and conditions will be forfeited to Kaplan Financial.

Study materials

  • All study materials, whether in written or electronic format, are supplied by Kaplan Publishing Limited (Registered Office: Ground Floor, Palace House, 3 Cathedral Street, London, SE1 9DE. registered in England No. 5728180). ICAEW study materials are supplied by Gillards Worldwide Warehousing and Distribution Limited (Registered Office: Trident Works, Marsh Lane, Temple Cload, Bristol, BS39 5AZ, registered in England No: 02007688).
  • Where study materials are supplied in conjunction with a course, they are included in the fees quoted and Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company. For ICAEW material Kaplan Financial acts as agent for Gillards Worldwide Warehousing and Distribution Ltd in collecting amounts payable to such company. Any queries regarding any such study materials should be addressed to Kaplan Financial on behalf of Kaplan Publishing Limited or Gillards Worldwide Warehousing Limited.
  • Such study materials will be of satisfactory quality but we do not warrant that they will be free of error.

The study materials which are included within the Live Online course will be despatched in accordance with the following delivery guidelines:

  1. Europe: delivery within approximately 5-7 working days of despatch; and
  2. Malaysia: delivery within 3-5 working days of despatch; and
  3. Rest of the World: delivery within approximately 7-10 working days of despatch.
  • When ordering goods for delivery (other than in the UK), you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you; Kaplan Financial has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when you order study material from Kaplan Publishing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
  • You must notify Kaplan Financial of any queries, complaints or short deliveries within 14 days of you receiving the study materials.
  • No study materials will be despatched to you by Kaplan Publishing unless Kaplan Financial has received full payment in cleared funds from you or your employer. Where credit terms have been agreed, no study material will be despatched until authorisation has been received from your employer.
  1. Change of tutors, courses dates and locations - Kaplan Financial reserves the right to change course dates, cancel courses, change tutors and locations from the published timetables at its discretion. A credit or refund will be offered to students if there is no alternative course to join.
  2. Courses are not transferable between students - This applies to all Live Online, On Demand and Distance learning courses.
  3. Exams and exam results - Terms of enrolment on a Kaplan Financial course include your agreeing to Kaplan Financial obtaining your exam results from the relevant professional body. You are able to opt out of this by notifying the relevant professional body.
  4. Student conduct - Students are expected to conduct themselves at all times in a manner which demonstrates respect for Kaplan Financial and its staff, fellow students and property. Breaches of the Student Code of Conduct can amount to gross misconduct, which may lead to expulsion from study (without refund).
  5. Governing law - Students' arrangements with Kaplan Financial and Kaplan Publishing Limited are governed by English law and you submit to the exclusive jurisdiction of the English courts.
  6. Intellectual property
    • All intellectual property rights (including, but not limited to, copyright) in any course materials or other learning materials made available in connection with a course belong to Kaplan Financial or the applicable other Kaplan group company.
    • The student or other customer is only granted a non-transferrable, non-exclusive license to use the applicable such materials in a personal capacity in connection with study by such person on the applicable course and this license will terminate upon termination of study on such course.
    • Students and other customers confirm that they will only use such materials for their own educational purposes and will not, without Kaplan Financial or the applicable other Kaplan group company's prior written consent, copy, make available, retransmit, reproduce, sell, license, distribute, publish, broadcast or otherwise circulate such materials other than in connection with the use permitted pursuant to this paragraph c by such persons (but not any third parties). Students and customers also confirm that they will indemnify Kaplan Financial or the applicable other Kaplan group company in respect of any infringement of any such intellectual property rights arising as a result of such student or customer's use in breach of the foregoing requirements.
    • Online course and MyKaplan usernames and passwords are for personal use only and should not be passed to anyone else. You should protect your log-in information at all times.
    • MyKaplan resources will be available (if applicable to your course) on your account for a limited period.
    •  

      CourseQualificationsAccess Duration
      Live Online, On Demand, Distance LearningACCA Applied Skills (except LW), CIMA Case Study, ACCA Foundations , ICAEW Professional, ICAEW Advanced6 months after selected exam month
      Live OnlineACCA Applied Knowledge and LW3 months after last course date
      Live OnlineICAEW Certificate/CFAB6 months after last course date
      On DemandCIMA Cert BA, CIMA Professional OT's6 months after enrolment
      On DemandICAEW12 months after enrolment
      Distance LearningACCA Applied Knowledge and LW, CIMA Certificate BA, CIMA Professional OTs, ACCA Foundations, ICAEW12 months after enrolment
      Distance LearningAAT Foundation, Advanced, Professional qualifications18 months after enrolment

       

    • Documents and resources on MyKaplan are for your personal use only and should not be reproduced, stored in a retrieval system or transmitted in any form or by any other means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Kaplan Financial or the applicable other Kaplan group company.

  7. System requirements - It is your responsibility to check that the computer you plan to use to access your MyKaplan account and/or online course is compatible with the minimum specification requirement for operating MyKaplan and/or using our websites. This information can be found at https://kaplan-learning.com/help. You confirm that Kaplan Financial will not be held responsible for any technical problems encountered following the purchase of a course granting you access to MyKaplan and/or our websites.

  8. Modifications to content of existing courses or technology enhancements - Kaplan Financial may from time to time make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to audiovisual, interactive or written courses. Access to such changes will be free of charge to the extent that such changes relate to the course purchased by you at the applicable time.

  9. Course updates

    • From time to time certain courses and/or study materials may be superseded by new legislation, new syllabi or the issue of new regulations. If this arises then Kaplan Financial may produce courses covering the new material.
    • For the avoidance of doubt, the purchase of a current course does not as part of the original purchase price entitle access to future revised courses and further amounts may be due.

  10. Data protection - Please refer to our privacy policy contained for details of how we use the information which Kaplan Financial and other Kaplan group companies collect from you.

  11. Disruption of online access/technical support

    • Kaplan Financial will not be responsible to you for any delay or disruptions to your access to material as a result of any of the following:

      1. Operation of the internet and worldwide web (including, but not limited to, the effect of viruses);

      2. Firewall restrictions which may have been placed on your network or the computer you are using to gain access to online study; or

      3. The failure of telecommunications links or equipment or browser issues.

    • Kaplan Financial accept only the following obligations detailed below to provide technical and content support in connection with applicable courses.

    • If a fault is reported to Kaplan Financial reasonable endeavours will be used to provide a solution but we do not guarantee that the support provided will resolve your technical problems. If technical advice is provided by Kaplan Financial then Kaplan Financial does not accept any responsibility for any problems which arise if you do not ensure that such advice is followed strictly. Technical support advice is provided at your own risk.

    • Kaplan Financial is not obliged to provide any technical support in relation to the use of any free demonstrations available on Kaplan Financial's website but may elect to offer such support in its sole discretion.

    • Periods of downtime may be required in respect of Kaplan Financial and Kaplan group's information technology infrastructure (for example, the website or any sites used to host online materials). Technical support may not be available at such time. The Kaplan group will not have any liability with respect to any such periods of unavailability.

    • Kaplan Financial cannot guarantee uninterrupted unavailability of online learning resources. In particular, the right is reserved to suspend access to the website or MyKaplan or any other online resources for the purpose of scheduled or emergency maintenance, repairs and upgrades or to improve performance and functionality.

    • Kaplan Financial is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment or software, failure of any email or online application to be received on account of technical problems or traffic congestion on the internet, telephone lines or at any web site, or any combination of these, including any injury or damage to a student's or other customer's or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials.

  12. Disclaimers and limitation of liability

    • You are responsible for verifying that the course selected by you will meet any specific requirements which you may have and will meet your needs. Kaplan Financial does not assume responsibility for this choice, nor does it make any commitment to you that any particular result will be obtained from completion of the course and/or use of the study materials.
    • Liability of Kaplan Financial and Kaplan Publishing Limited for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant student for the particular course and/or study materials. Such companies will have no liability for indirect or consequential loss or damage.
    • Without prejudice to paragraphs a and b above and d and e below, while Kaplan Financial endeavours to ensure that the information on the Kaplan Financial website is correct, we do not warrant the accuracy and completeness of the material on the site or in any corporate brochures or prospectuses. We may make changes to the material on the site or to the products and prices described in it at any time without notice, although we will provide notice of substantive changes to the Kaplan Financial Privacy Policy. The material on the site is provided “as is,” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Kaplan Financial site is provided on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Kaplan Financial site.
    • Kaplan Financial and any of our group companies, and their officers, directors, employees, shareholders or agents of any kind, exclude all liability and responsibility for any amount or kind of loss or damage that may result to students or any third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Kaplan Financial site in any way or in connection with the use, inability to use or the results of use of the Kaplan Financial site, any web sites linked to the Kaplan Financial site, or the material on such web sites, including, but not limited to, loss or damage due to viruses that may infect computer equipment, software, data, or other property on account of access to, use of, or browsing the Kaplan Financial site or downloading of any material from the Kaplan Financial site or any web sites linked to the Kaplan Financial site. If your use of the material on the Kaplan Financial site results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof.
    • All representations, warranties and/or terms and/or commitments not expressly specified in the applicable terms and conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permitted by law.
    • Nothing in this legal notice will exclude or limit our liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or (b) fraud; or (c) any liability that cannot be excluded or limited under applicable law.

Courses

  • Live Online course enrolments - All enrolments must be accompanied by payment in full.
  • Course reports - If an employer is paying for a student's participation in a course, that employer may be sent the relevant student's test results and progress and attendance records (where applicable).

Subscription Service

The subscription courses are available for ACCA, CIMA and ICAEW qualifications.

Free Trial Period

  1. You are eligible for a free trial before you purchase a course with Kaplan. This will give you access to all the content and resources available to Kaplan students.
  2. Once the trial has expired after 5 days you will no longer have access to the content provided by Kaplan. To continue using the resources available students must then enrol using one of the subscription models available.
  3. The free trial period cannot be extended unless due to extenuating circumstances.

Enrolment

  1. To enroll on a Kaplan course, you need to select your preferred subscription plan (monthly, quarterly or annually). You then need to follow the steps at the checkout and add the course to the basket. After entering payment details, you are formally accepting the Kaplan terms and conditions.
  2. You acknowledge the fact that it is your sole responsibility to get registered and/or become a member of the relevant professional accountancy body for your course as required. Kaplan can advise but it is the student's responsibility to organise this themselves.
  3. By enrolling on a Kaplan course, you hereby give Kaplan permission to share your institute registration number with the institute body for the purpose of the result service. You also give permission to the institute to share your exam results with Kaplan. These details will not be shared with any third party.
  4. No hard copy material is provided when enrolling on an ACCA, CIMA or ICAEW subscription course.
    • For ACCA courses, the Integrated Workbook will be downloadable. The Study Text and Exam Kit will be available in a soft copy. Pocket Notes are excluded but can be purchased separately.
    • For CIMA courses, the Integrated Workbook will be downloadable for the Certificate and Professional Level. Revision Cards are excluded but can be purchased separately. The Familiarisation and Practice Workbook will be downloadable for the Case Study papers.
    • For ICAEW courses, the Integrated Workbook will be downloadable. The Study Manual and Question Bank are not included.

Payment

  1. Depending on which plan you choose (monthly, quarterly or annually) charges will vary. You can place your order directly on our website and pay by debit or credit card. You will be asked for your card details at the checkout where you can pay securely. Your order will then take 48 hours to be completed.
  2. Kaplan will continue to take payment either monthly, quarterly or annually until the student fully cancels the subscription. You will be sent email reminders 1 week before payment is due.
  3. If payment fails a notification email is sent to the student. We will then try to take payment again after 3 days, if it fails again we will attempt after 5 days. Finally, if it still fails after 7 days the subscription will be cancelled and the access will be taken away. As soon as payment is received the course will be made active again.

Membership

  1. The fees will be payable in Malaysian Ringgit, Euros or Dollars
  2. If a student decides to cancel their subscription, they are not entitled to a refund for any previous months paid (Monthly, Quarterly or Annually).
  3. If prices increase at any point in the agreement, students will be notified in advance.
  4. The membership will automatically renew unless we are notified otherwise.
  5. If a student decides to cancel/pause their subscription they can do this online via their account or get in touch with our customer services team via email.
  6. If a student decides to upgrade or downgrade the subscription they need to get in touch with our customer services team via email.
  7. Students are responsible for managing their membership account. They can view their subscription details, edit payment details, cancel their subscription and view any past invoices.

ACCA ONE

These terms and conditions are between you and Kaplan Financial Limited (referred to as “we”, or “us”) and shall apply to your enrolment in ACCAONE, which provides you with a subscription for Kaplan’s ACCA OnDemand course (referred to as your “Subscription”).

Enrolment

  1. To enroll on a Kaplan course, you need to select your preferred subscription plan (monthly, quarterly or annually). You then need to follow the steps at the checkout and add the course to the basket. After entering payment details, you are formally accepting the Kaplan terms and conditions.
  2. You acknowledge the fact that it is your sole responsibility to get registered and/or become a registered student of ACCA, which will be your professional accountancy body for your course as required. Kaplan can advise you on registration matters, but it is your ultimate responsibility to arrange this yourself.
  3. By enrolling on ACCAONE you hereby acknowledge that Kaplan will share information with ACCA about whether you have paid or cancelled your Subscription. This is for the purpose of facilitating your student registration with ACCA and the addition of exam credits to your ACCA account.
  4. No hard copy material of the course is provided when using the Subscription service. The integrated workbook will only be available in pdf format.

Payment

  1. Depending on which Subscription plan you choose (monthly, quarterly, or annually) charges will vary. You can place your order directly on our website and pay by debit or credit card, which will become your registered card details for subsequent payments. You will be asked for your card details at the checkout where you can pay securely. Your order will then take 48 hours to be completed.
  2. For subsequent payments, we will invoice you for payment either monthly, quarterly, or annually (depending on your selected Subscription plan) until you cancel your Subscription in accordance with paragraphs 2 or 4 of the Subscription section below. You will be sent email reminders 1 week before payment is due.
  3. If payment by the Subscription due date fails, a notification email is sent to you. We will then try to take payment again after 3 days, if it fails again we will attempt to take payment after 5 days. Finally, if payment continues to fail, after 7 days your Subscription will be canceled and your access to the course will cease. As soon as payment is received the course will be made active again.
  4. If payment fails and your Subscription is cancelled this will also cancel your ACCA student registration and result in the removal of any remaining exam credits from your ACCA account.

Subscription

  1. Your Subscription fees are payable to Kaplan in Euros or US Dollars.
  2. If you decide to cancel your Subscription, you are not entitled to a refund for any previous months paid monthly, quarterly or annually.
  3. Your Subscription will automatically renew unless we inform you otherwise or you notify us in advance in accordance with paragraph 4 below.
  4. If you decide to cancel or not renew your Subscription, you can do this online via your MyKaplan account or get in touch with our customer services team via email at nathan.thompson@kaplan.co.uk.
  5. If you decide to upgrade or downgrade your Subscription plan you need to get in touch with our customer services team via email at nathan.thompson@kaplan.co.uk.
  6. You are responsible for managing your Subscription account. You can view your Subscription details, edit payment details, cancel your Subscription and view any past invoices.

Pass Guarantee Information

  1. Kaplan Financial Pass Guarantee for courses purchased from 1st December 2016. The terms and conditions of the Kaplan Financial Pass Guarantee which applies to OnDemand (excluding subscription) and Live Online, CIMA Professional and AAT courses (individual paper only) are as follows::

    Eligibility
    1. The full course programme must be purchased and followed to be eligible for the Pass Guarantee, as detailed below:
      1. AAT AQ2016 Live Online course;
      2. CIMA Professional: Live Online and/or OnDemand OT course;
      3. CIMA Professional: Live Online and/or OnDemand Case Study course.
    2. All amounts due must have been paid in full.
    3. Students must, in order to validate their guarantee, attempt and submit in accordance with the relevant test submission deadlines, the appropriate course assessments and mock exams, as detailed below:
      1. AAT: all tests on MyKaplan must be completed prior to attempting the online mock exam; a minimum of 70% must be subsequently achieved in the online mock exam(s); and the online mock exam must be passed before the real exam is attempted;
      2. CIMA Professional: must have completed all online mock exams.
    4. Live Online students must complete 100% of the lectures listed above.
    5. Students must attempt the real exam. CIMA Professional Live Online, and AAT students must attempt their computerised examination within a maximum of 4 weeks from completion of the Live Online course. CIMA Professional and AAT OnDemand students must attempt the exam within 14 weeks of commencing the course.
    6. In the event of a student exam failure, proof of that failure must be provided to Kaplan Financial on application for the Pass Guarantee (PG) course.
    7. The Pass Guarantee does not apply to Distance Learning, resit, exam practice plus, essential CIMAstudy.com or subscription courses. The Pass Guarantee is not transferable.
    8. The Pass Guarantee is subject to availability and may be withdrawn at any time without notice.
      Pass Guarantee (PG) Course
    9. In the event of a failure:
      1. an OnDemand student will be entitled to access specialist online resit resources in MyKaplan free of charge for the subject to which the Pass Guarantee applies.
      2. a Live Online student will be entitled to attend (where available) a Live Online course or access specialist online resit resources with Kaplan Financial free of charge for the subject to which the Pass Guarantee applies, as detailed below.
        1. AAT: a Live Online or OnDemand course if one is available and/or the dedicated online resit resources on MyKapan.
        2. CIMA Professional OT: dedicated online resit resources on MyKaplan;
        3. CIMA Professional Case Study: a Live Online or OnDemand Case Study course.
    10. In order to validate the Pass Guarantee, the PG course must be attempted at each subsequent examination sitting, unless specified otherwise below. The Pass Guarantee will expire should an examination sitting be missed.
      1. For CIMA Professional Case Study, the PG course must commence within 4 months of the failed exam;
      2. For AAT, CIMA Professional and OT, the online resit resources must be accessed within 4 weeks of the failed exam;
      3. For AAT, the resit exam must be subsequently reattempted within 1 month of the original exam.
    11. In all cases the Pass Guarantee automatically expires once the exam is passed.
    12. Students must continue to attempt and submit a Mock Exam in line with submission deadlines, where applicable, and achieve the minimum requirements set out in section C above unless specified otherwise below.
      1. AAT students must attempt and pass the resit mock and achieve a minimum of 70%;
      2. CIMA students must attempt all online mock exams for the subjects that they are resitting.
    13. Live Online students must complete 100% of the PG course lectures.
    14. Students attending a PG course may, where Kaplan course materials have been updated, or where a new Finance Act is now examinable, be required to purchase new course materials.
    15. To book a Live Online course under your pass guarantee, please contact Student Services at kaplanlearning@kaplan.com.
  2. The terms and conditions of the Kaplan Financial Pass Guarantee for Live Online and OnDemand ACCA, CTA, ATT and CIMA Cert BA courses are as follows:
    1. Eligibility
    2. The complete course programme must be purchased as detailed below:
      1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business: a Live Online course; or
      2. ACCA Applied Skills or Strategic Professional: a Live Online, Tuition, Revision and Question Based (QB) course for the same subject and sitting, or a complete SBL course, or an OnDemand course.
      3. CIMA Certificate in Business Accounting: Live Online or OnDemand course.
    3. All amounts due must have been paid in full.
    4. A student must make a reasonable attempt at all programmed course tests and mocks.
      1. For ACCA Applied Knowledge/Foundation Diploma in Accounting and Business, a student must attempt their Consolidation Test, Progress Test and Mock online via MyKaplan;
      2. For ACCA Applied Skills and Strategic Professional, a student must attempt their Consolidation Test, Progress Test, Mock and QB questions. Where applicable, scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
      3. For ACCA Strategic Business Leader, a student must attempt their Mock 1, Mock 2 and Mock 4 questions. Scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
      4. For CIMA Certificate in Business Accounting, a student must attempt their two online mock exams via MyKaplan.
    5. The course must be followed as detailed below:
      1. A Live Online student must attend or fully view all of the course lectures live or recorded;
      2. An OnDemand student must complete all online modules via MyKaplan.
    6. Students must attempt the real exam.
      1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business and ACCA LW (F4) students:
        1. Live Online students must attempt their computerised examination within 3 weeks of the final date of their course;
        2. OnDemand must attempt their computerised examination within a maximum of 3 weeks from completion of the online mock exam;
      2. ACCA Applied Skills and Strategic Professional students must attempt the scheduled exam sitting for that course.
      3. CIMA Certificate in Business Accounting:
        1. Live Online students must attempt their computerised examination within 3 weeks of the final date of their course.
        2. OnDemand students must attempt their computerised examination within 14 weeks of commencing the course.
    7. The Pass Guarantee does not apply to Distance Learning, subscription courses or CIMAstudy.com courses.
    8. The Pass Guarantee is not transferable.
    9. Students who defer a course may still be eligible for the pass guarantee, provided all other conditions have been met.
    10. The Pass Guarantee is subject to availability and may be withdrawn at any time without notice.
    11. In the event of an exam failure
    12. Provided eligibility requirements have been met, a student will be entitled to the following support relating to the subject failed:
      1. Reattendance of a course or part of a course for a Live Online student, as detailed below.
        1. A Live Online student will be entitled to attend (where available) a subsequent Live Online course free of charge;
        2. To arrange enrolment on a subsequent course, please contact the student services via email - kaplanlearning@kaplan.com. The student must discuss their request with a Learning Coach or Student Services advisor who will advise on what would be best, based on their position.
        3. The latest online materials will be provided via MyKaplan on the new course. New printed materials will not be supplied.
      2. For ACCA - an online resit course via MyKaplan for a Live Online or OnDemand student, including a diagnostic module and (where applicable) checklist to identify the support needed, with additional online resources including a previously unseen mock. To arrange enrolment on an online resit course the student must discuss their request with Student Services who will arrange enrolment within 3 working days.
      3. For CIMA Cert BA students - an online resit course via MyKaplan for a Live Online or OnDemand student including additional online resources. To arrange enrolment on an online resit course the student must discuss their request with Student Services who will arrange enrolment within 3 working days.
    13. In order to validate and retain the Pass Guarantee, the student must reattempt their exam within the periods specified:
      1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business or ACCA LW (F4): within 6 weeks of first attempt or within 3 weeks of the end of the course if re-attending a Live Online course, whichever is the later;
      2. ACCA Applied Skills or Strategic Professional: at the next quarterly exam sitting;
      3. For CIMA Certificate in Business Accounting: within 6 weeks of first attempt or within 3 weeks of the end of the course if re-attending a Live Online course, whichever is the later;
    14. The Pass Guarantee will expire should an examination not be attempted.
    15. In all cases the Pass Guarantee automatically expires once the exam is passed.

Deferral & Cancellation Policy

Deferral policy T&Cs - If you wish to defer a course in line with section 4 of the core terms and conditions, and are outside the 14 day cooling off period explained in section 7 of the core terms and conditions, the following will apply:

  1. To request a deferral contact Student Services via email - kaplanlearning@kaplan.com
  2. Live Online deferral fees will be due as follows:
    1. If the course has started but is not complete a deferral fee will be charged as follows:
      Malaysia: RM125
      Europe: €50
      Rest of the World: $30
      Only the remaining day(s) not attended on the original course will be deferred.
    2. If the course is due to start within two weeks of the deferral request date, a deferral fee will be payable as follows:
      Malaysia: RM125
      Europe: €50
      Rest of the World: $30
    3. The fee must be paid in order for the deferral to be applied. If no fee is paid the deferral will not be processed and your original course enrolment will still be valid even if you do not attend.
    4. If the course is due to start more than two weeks in advance no deferral fee is payable.
    5. Completed courses cannot be deferred.
  3. Deferral fees will be due as follows. This is applicable to Live Online, Distance Learning and standard OnDemand courses.
    1. If the exam has fixed sittings set by the institute and you wish to move your course to a later sitting then a deferral fee will be payable as follows:
      Malaysia: RM125
      Europe: €50
      Rest of the World: $30
    2. If the exam does not have fixed sittings set by the institute, then a deferral is not available. You may alternatively request to extend access to your existing content.
  4. If you have already been provided with printed materials (by post or collected in class) for your deferred course then you will not be eligible to receive further printed materials on your subsequent course.

  5. MyKaplan course content will be deferred in line with your course deferral. You will lose MyKaplan access to any courses deferred and be given access to the latest MyKaplan content for your replacement courses. This will include any applicable assessments and mocks which can be submitted for marking prior to the submission deadline on the replacement course.

  6. Provided all other terms and conditions are met, then you will retain your Pass Guarantee if deferring your course.

  7. It may be necessary to purchase new course materials upon recommencement of deferred study. These are not included in amounts previously paid and will be invoiced separately.

Course cancellation - A course cancellation requires that written notification be received by Kaplan Financial within 14 days after the date of enrolment. A cancellation charge will be payable per course as follows: 
Malaysia: RM350
Europe: €100
Rest of World: $80

Full course fees will be payable if less than 2 weeks' notice is given and no refunds will be made in such circumstances. Refunds are not available for any amounts paid for study materials, where the materials have been supplied to the student.

Refund Policy

Kaplan Financial reserves the right to use its discretion to determine whether to make refunds in particular instances.

  1. To end the contract with us, please let us know by contacting the student services team via email - kaplanlearning@kaplan.com
    1. Returning Study materials after ending the contract. If you end the contract for any reason after study materials have been dispatched to you or you have received them, you must return them to us. You must either return the study materials in person to one of our offices or centres if your Course is classroom-based or live online or, if your Course is Distance Learning, post them back to us at Kaplan Financial Returns, c/o Kaplan Publishing Limited, 2 The Business Centre, Molly Millars Lane, Wokingham, RG41 2QZ. If you are exercising your right to change your mind you must send off the study materials within 14 days of telling us you wish to end the contract.
    2. When we will pay the costs of return.
      1. If the study materials are faulty (such as missing pages or misprinted) or the Course has been misdescribed; or
      2. If you are ending the contract because we have told you of an upcoming change to the Course or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
    3. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    4. How we will refund you. We will refund you the price you paid for the Course including delivery costs, by the method you used for payment. However, we may make deductions from the fees, as described below.
    5. Deductions from refunds. If you are exercising your right to change your mind:
      1. We may reduce your refund of the fees (excluding delivery costs) to reflect any reduction in the value of the study materials, if this has been caused by your handling them in a way which would not be permitted in a shop, such as where the item has not just been checked but used. If you have marked or written on the study materials, they will no longer have any value for us and so we will be unable to issue a refund. If we refund you the price paid before we are able to inspect the study materials and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.  If we delivered digital content to you immediately, and you agreed to this when you applied, you will not receive a refund for that part of the course.
    6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      1. Your refund for study materials will be made within 14 days from the day on which we receive the study materials back from you or, if earlier, the day on which you provide us with evidence that you have sent the Course back to us.
      2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
  2. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for a Course at any time by writing to you if you:
      1. Do not make a payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
      2. Do not receive funding authorisation from your employer or payment plan approval prior to the Start Date or if authorisation to fund the Course is withdrawn during the duration of your Course.
      3. Have not complied with our policies, those of any relevant professional body or institute, or you are guilty of inappropriate conduct, or are acting in a way that detrimentally affects the learning of others.
    2. If we end the contract on or after the Start Date you will not be entitled to any refund. If we end the contract in advance of the Start Date, we will refund any money you have paid in advance for a Course, but we may deduct from that refund as reasonable compensation for the net costs we will incur as a result of ending your contract.
  3. Your obligation to return rejected study materials. If you wish to exercise your legal rights to reject study materials you must either return them in person to us if your Course is classroom-based or live online or, if your Course is Distance Learning, post them back to us.
    1. We will refund the cost of study materials sent to you (less postage and packaging) if you return them to Kaplan Financial Returns, c/o Kaplan Publishing Limited, 2 The Business Centre, Molly Millars Lane, Wokingham, RG41 2QZ within 14 days of receipt in a re-saleable condition (for CDs this means with the security seal intact). You must obtain proof of postage which you may be required to produce in the event of any query.

Licence of Intellectual Property

We will allow you to use the applicable study materials in a personal capacity for the purposes of studying on the course. That permission will end when this Contract ends. You agree that you will only use any study materials and/or digital content for study purposes and that you will not copy, make available, transmit, reproduce, sell, licence, distribute, publish or broadcast or otherwise circulate materials.

Ownership of Intellectual Property

All intellectual property rights (including copyright) in a Course or other learning materials belong to us, or another company in the same group of companies as us.

Extension policy

If you wish to extend access to your MyKaplan content in line with section 4 of the core terms and conditions, to a period beyond those shown in section 14f of the core terms and conditions, the following will apply:

  1. To request an extension contact Student Services on studentservices@kaplan.co.uk or +44 (0)161 259 7400.
  2. Extensions are possible on Kaplan Financial Accountancy courses for the following qualifications: ACCA, CIMA, AAT AQ2016, FIA (ACCA Foundations), ATT, CTA, ICB and ACA.
  3. A free extension of up to 3 months from the date of request will be applied within 2 working days, provided you have made a reasonable attempt at your original course, completing the allocated assignments and mocks.
  4. Extensions of 3 months can be purchased at £50 per extension. The extension will be processed within 2 working days of payment being received.
  5. Your existing MyKaplan content will be made available to you for the agreed extended period. You will not receive updated or new MyKaplan content and we cannot guarantee that the original MyKaplan content is valid for subsequent exams. Any assignment or mock submission deadlines will not be extended.
  6. For Live Online courses, access to the recorded lectures will expire in line with the original MyKaplan access period and cannot be extended.
  7. Extensions will not be granted if Kaplan no longer offers or supports that course or qualification or syllabus.
  8. The extension is non-transferrable.
  9. Extensions are not possible on MyKaplan content made available via the purchase of Kaplan Publishing materials or resources.
  10. In line with section 16c of the core terms and conditions , you must not share any online content with nor make your online password available to any third parties including other students.

Complaints Procedure

Complaint Definition

  1. 'An expression of dissatisfaction with any individual, service or lack of service where a response is reasonably expected, and has not been resolved by an informal approach'.

Introduction

  1. The following describes Kaplan Financial's Customer Complaints Policy. This document will apply to Customers (students/learners and employers) who are dissatisfied with the provision of Kaplan's services and wish to make a formal complaint. The procedure may be used by existing and prospective customers.

Principles

  1. Kaplan constantly seek to improve services and aims, therefore, to deal thoroughly, objectively and fairly with any complaint about business services, and to offer an appropriate remedy to anyone who is adversely affected by a service which fails to meet our standards.
  2. Customers, either individually or collectively, are entitled to raise legitimate complaints and criticisms. Kaplan will not penalise anyone for making a legitimate complaint about College services. This entitlement is balanced by the requirement that the rights are not misused, and that the professional reputation of members of staff are protected. Disciplinary action may be taken if a complaint is shown to be malicious, frivolous, or vexatious.
  3. It is expected that the documentation generated during the complaint procedure will remain confidential and that this will be respected by all parties.
  4. Kaplan cannot deal fully with anonymous complaints, as a personal response would no longer be an option. Kaplan considers those about whom complaints are being made have the right to know the basis of the complaint and what is being claimed. A copy of relevant documentation will be forwarded to the person who is the subject of the complaint. Kaplan will, however, always ensure that the complainant's identity is not disclosed, or implied as the complaint is investigated, without informing the relevant party first.
  5. If the complainant is concerned about revealing their identity, advice may be sought by contacting kaplanlearning@kaplan.com.
  6. Customers are advised to raise the issue informally and ONLY ONCE by emailing the international customer services team at kaplanlearning@kaplan.com. It is anticipated that the vast majority of complaints will be resolved at this stage. This is the first and preferred method of resolution, without recourse to formal procedures. Informal complaints will be logged by the College at this stage, which will override any further informal approach made by any other individual subsequent to this.

Types of Complaint covered by this policy

  1. This is a single complaints procedure to cover different types of Customer complaint or grievance, which can be used to complain about any service the College provides. The list is not exhaustive, but is likely to fall under the following categories:
  2. The behaviour of another Customer, i.e. student or member of staff
  3. Complaints arising from your educational experience e.g. poor teaching or supervision
  4. Complaints in respect of academic and/or administrative support or other services

Customer Complaints Procedure

  1. Kaplan's Senior Management team has overall responsibility for the complaints procedure. It monitors the complaints and comments received, and the effectiveness of this procedure in addressing them. Subject to complaints being dealt with on an individual basis, the Senior Management team will review any common causes or patterns of complaints which emerge.
  2. The Complaints Officer is responsible for arranging, recording and ensuring that decisions are conveyed to the Senior Management team. All detailed documentation will be kept confidentially.

Stages of the Procedure

Informal stage

  1. If you are considering making a complaint, you are strongly advised to raise the issue informally by emailing the international customer services team at kaplanlearning@kaplan.com. It is anticipated that the vast majority of complaints will be resolved at this stage. Your informal complaint will be logged and you will not be able to use the informal complaint route subsequently through any other individual. This is the preferred method of resolution, without recourse to formal procedures.

Formal stage

  1. If you are unable to resolve your complaint informally, you will need to provide us with details in writing to the Complaints Officer as soon as possible after the events about which you are concerned occurred, normally within fourteen working days. Kaplan may not be able to investigate your complaint properly if you delay.
  2. The information must be submitted on the official complaints form. The online version of the form is available here.
  3. If you are unable to access this form, please contact kaplanlearning@kaplan.com for an alternative version of the form that can be submitted as a hard copy.
  4. You will need to provide:
    • your name
    • a contact address (and preferably telephone and email address)
    • your programme of study
    • the date on which the problem arose
    • whether anyone else was affected, or saw what happened
    • the response you would like from us
    • any supporting evidence.
  5. Please note that certified copies of documents (e.g. medical certificates) may be requested.
  6. You will receive a confirmation that the complaint has been received.
  7. The investigation will be undertaken by our independent Complaints Officer who will respond within fourteen working days of receiving your complaint, to let you know the outcome of the investigation, and details of any actions to be taken. If Kaplan is unable to do so, you will be informed about how much longer it will take. You, and any individual against whom the complaint is being made, are entitled to submit written evidence to the Complaints Officer in support of your respective positions.
  8. If at any time during this stage, or later, you would like to try to resolve your complaint informally, you can do this by contacting the Complaints Officer.
  9. The possible outcomes of the formal complaint are as follows:
    • Complaint not upheld (if the complaint is felt not to be warranted)
    • Complaint upheld in whole or in part (if the complaint, or part of it, is felt to be fair in any of its elements.
  10. In the event of a complaint being upheld in whole or in part, recommendations will be made in respect of remedial action required. A response may be required from the individuals concerned, within a set time frame.
  11. Kaplan will respond by detailing how the complaint has been investigated, the evidence used, the conclusion reached, and, if appropriate, the steps to be taken to resolve the matter. Kaplan may not be able to give you the precise redress you asked for, but you will have an opportunity of saying whether or not you are satisfied with the proposals.

Student Code of Conduct

Purpose and scope

Kaplan is committed to creating a study environment for its customers and staff that is safe and where everyone is treated with dignity and respect. All students should work hard to achieve their study goals and take responsibility for their learning. Kaplan aims for all students to have an enjoyable and successful time with us.

The Code of Conduct explains how we expect students to behave whilst in the Kaplan community in relation to Kaplan staff, students, agents or otherwise.

Expectations

Whilst it is not possible to lay down an exhaustive set of standards, detailed below are general examples which demonstrate the level of conduct Kaplan expect from students:

  1. Treat all Kaplan staff and fellow students, agents or others with respect.
  2. Practise and promote equality.
  3. Keep your tutors informed of any difficulties you may have which affect your course, so that we can support you.
  4. Ensure that all work is your own.

Breaches of Kaplan's Code of Conduct

If a student fails to achieve the Kaplan expected standards of conduct, their behaviour may be addressed through the Student Disciplinary Procedure.

Gross Misconduct

A serious breach of this code of conduct may constitute gross misconduct and could lead to a disciplinary interview being held and the student's exclusion from study at Kaplan without any written warnings having been issued previously.

  1. Bullying.
  2. Harassment.
  3. Aggressive and threatening offensive behaviour or language.
  4. Fraud and deceit.
  5. Cheating and plagiarism.
  6. Theft.
  7. Intentional or reckless damage to Kaplan property or student property.
  8. Serious misuse of Kaplan property or equipment.
  9. A criminal offence.

Student Charter

At Kaplan we want you to enjoy your studies and pass your exams. To ensure you have the best opportunity to pass your exams there are a few things you need to do:

  1. Attend all your classes
  2. Complete course assessments/mocks and get them marked
  3. Utilise the features and benefits, including online testing, provided on MyKaplan.

In order to get the most out of your studies with Kaplan, create a friendly study environment and for you to achieve your qualification, we require you to adhere to the guidelines set out in this charter:

Progression

  1. All assessments and mocks (as applicable per qualification/course) should be completed and submitted for marking within the deadlines provided. The more questions you attempt and the more practice and feedback you get, the better the chance of passing.
  2. It is your responsibility to book and attempt exams relevant to all the papers/units/subjects studied.

General

Treat all Kaplan staff and your fellow students with respect at all times.

Disciplinary Procedure

Kaplan's student disciplinary procedure provides a framework for addressing breaches of the code of conduct are considered to be too frequent or too serious to be dealt with less formally. They have been designed in such a way as to ensure that all students are given access to a fair hearing and that all are relevant facts will be established and considered before final decisions are made.

Investigation

In most cases, the matter will have arisen out of a complaint raised by a fellow student or an employee of Kaplan. In all cases an investigation will take place to determine whether or not it might be necessary to invite the student complained about to attend a disciplinary interview.

Suspension

In cases where the alleged misconduct is serious, and/or it may be detrimental to Kaplan, suspension may need to be considered while the case is being investigated. In such cases the student will be informed of the reason for suspension. Suspension from studies does not constitute a warning for misconduct or removal from study with Kaplan.

Criminal proceedings

Where any member of staff has reason to believe or is informed that a student may have committed a criminal offence, Kaplan will normally refer the matter to the police and may also initiate disciplinary proceedings under this procedure or suspend the student pending the outcome of police enquiries and any charges which may be brought against the student. Where the student has been suspended under this provision, when the results of those enquiries and any criminal proceedings are known, Kaplan reserves the right to recommence disciplinary proceedings. Any Kaplan disciplinary action relating to alleged criminal offences will be based on reasonable belief.

Written warning

Where serious misconduct has occurred, the student may be given a written warning. The student will be informed that further misconduct or failure to meet the standards detailed in the Student Code of Conduct is likely to result in exclusion from studies with Kaplan. Details of written warnings will remain on a student's file for 12 months from the date of the warning being issued.

Exclusion from Kaplan

Further misconduct after a warning has been issued, gross misconduct, or any other circumstances which Kaplan deem to be of a particularly serious nature may result in exclusion from studies with us. Students who are excluded from studies with Kaplan will not be entitled to any form of refund.

Appeals

A student who has been issued with a written warning or excluded from studies with Kaplan is entitled to appeal against the decision that was made. An appeal must be made in writing within 10 working days of receipt of the warning/exclusion letter. The original decision letter will state to whom the appeal should be made. The manager conducting the appeal may wish to conduct an appeal interview with the student and will notify of the decision in writing.

Third Party Notification

Kaplan reserves the right at any stage to inform the sponsor and the relevant governing body.

Plagiarism Statement

If you are booked onto an ACCA LW-AAA, CIMA Case Study, ICAEW Professional or Advanced course you'll have the opportunity to submit assessments for marking. Assessments enable you to demonstrate your knowledge & understanding of the paper in addition to tracking your progress. It is in your best interest to submit your own assessment, not to plagiarise anyone else's work or submit the model answer in lieu of your own.

If you are deemed to have cheated by either submitting the model answer or copying another student then the marker will not mark your paper. The marker will give the assessment a mark of 1. If you have been given a mark of 1 the student services team will email to inform you. If your studies are sponsored by your employer then your manager will be emailed to be made aware that you have been given a mark of 1 and why.

If your studies are sponsored by your employer then your manager will be emailed to be made aware that you have been given a mark of 1 and why.

If you are on a course with the Pass Guarantee (PG) and the assessment you have submitted is part of the PG then your Pass Guarantee will be voided as you hadn't made a reasonable attempt.

If you would like to appeal against the decision please notify the Student Services team and they will look into this for you.


Kaplan Learning bookshop terms and conditions

Kaplan Publishing UK Limited is the UK Publishing Division of the Kaplan Group. We service the publishing and distribution requirements of our group’s UK businesses and also have an extensive catalogue of materials.

Sales made directly to Kaplan Publishing are made subject to the following terms and conditions:

Pricing

  1. We aim to keep our website up to date with details of current pricing. From time to time, we may give special offers on certain materials and details of these can be obtained from our website or by contacting our Customer Services Team on +44 (0) 161 259 7400.
    Whilst we take all reasonable care to present accurate pricing information, we cannot guarantee that our pricing will not change. However, if our pricing increases, then we will normally check with the customer before dispatch to see if the customer still wishes to receive the item at the new price or will cancel the order and notify the customer of this.
  2. All amounts quoted include VAT (where applicable), but exclude any taxes or duties imposed by countries outside the UK. Educational study materials are not, by definition, subject to VAT. Digital products typically incur VAT.
  3. We may, in order to comply with distance selling regulations, need to charge the applicable VAT rate for any country for which we exceed the distance selling threshold.
  4. To the extent that any sales are subject to VAT, invoices will reflect the VAT charge. Customers from VAT exempt territories may (if the sale is subject to VAT) request a VAT refund after dispatch.
  5. We reserve the right to charge interest at 10% per annum on overdue amounts (both before and after judgment).
  6. All amounts payable exclude any amounts payable (where applicable) to professional bodies for registration, exemptions and examination entries, which are payable by customers directly and we accept no responsibility for this.

    Orders

  7. Full payment is required on placing of the order and prior to the dispatch of materials, unless the customer has agreed credit terms with us (when these will apply).
  8. All orders are accepted subject to stock availability and may be delivered in two or more installments.
  9. If an order is placed online, then an order confirmation should appear on the screen (which the customer is advised to print off). The status of the order can be viewed online. An order made online only becomes binding when we have dispatched the materials.
  10. Orders for bespoke printing or special orders where we have to source from third parties are subject to firm ordering terms only and are non-cancellable and non-returnable, except where the relevant materials are damaged or faulty and subject to “Returns” below.
  11. We will use the method of delivery we deem most appropriate to the sale (ie post, courier or freight) and any such delivery costs will be added to the invoice. For details please contact our Customer Services Team on +44 (0) 161 259 7400.
  12. Kaplan Publishing reserves the right to decline an order or restrict payment for orders where we suspect fraud.
  13. If a customer fails to take delivery on the date of delivery of the materials or does not give adequate delivery instructions, then we may store the materials and will not be liable for any loss, damage or deterioration during storage. All such storage expenses and any additional delivery costs will be reimbursable to us and may be added to the invoice.
  14. Title to materials only passes on payment in full. This means any sales made by customers before the passing of title are made as agent for Kaplan Publishing and any proceeds will be held on trust by the customer to the extent necessary to settle any amounts due to us.
  15. If a customer believes that materials have been lost in transit or have not been delivered, they must contact us within 30 days of the shipping date. Claims will not be accepted for lost items reported outside this time frame.
  16. Customers are responsible for complying with all relevant import and distribution laws and regulations and for obtaining and maintaining at their own expense any necessary import or export licences, customs’ clearances, exchange control consents or other authorisations and permits.

    Returns

  17. We operate a “no questions asked” returns policy if materials are returned within seven working days of delivery. Any postage or courier charges incurred in making such returns will be at the customer’s cost, unless the materials were damaged or faulty (as detailed in paragraph 18, but subject to the prohibited returns detailed in paragraph 20) or sent in error. The policy does not apply to any sealed distance learning materials, audio, video recordings or computer software (which have been unsealed). These are subject only to the return provisions as detailed in paragraph 18 below.
  18. After the “no questions asked” period specified in paragraph 17, we will only accept returns of materials in the following circumstances:
    1. The materials were found to be damaged or faulty (subject as excepted in paragraph 20), in which case we will either replace the materials or give the customer a full refund (subject to their indicating a preference and to our receiving the relevant materials back from the customer before dispatching the replacement).
    2. The materials were incorrectly supplied by us, in which case we will issue a full refund (subject to our receiving the relevant materials back from the customer).
  19. The customer is responsible for packaging and returning any materials returned in accordance with these terms and conditions. Any returns of materials in accordance with these terms and conditions should be made to the return address specified with the package on delivery unless otherwise stated. Please allow 14 days (in addition to any delivery time) for returns to be processed.
  20. Any returned materials damaged other than through our fault (and this includes circumstances where the relevant materials have been used or show signs of being used) will not be accepted by us and no refund will be made. We will notify the customer of any such circumstances and the customer will be responsible for arranging collection of rejected materials. Any such materials not collected within 30 days of notification by us will be disposed of and we accept no liability. Any return postage fees must be covered by the student and will not be reimbursed unless the materials are being returned due to them being faulty or damaged as detailed in paragraph 18.
  21. An email must be sent to kaplanlearning@kaplan.com informing of the desire to return, including photographs of the materials for us to determine whether the materials are in acceptable condition for a refund, before dispatching the materials. A photocopy of the receipt will also be necessary included in the package when sending the materials unless otherwise stated.
  22. Postage costs of rejected materials will also be covered by the student.
  23. Our returns policies do not affect your statutory rights.

    MyKaplan access

    If your purchase includes online MyKaplan content via our learning platform then these additional terms will apply:
  24. Essential requirements. You will need the following essentials:
    • Access to a PC or laptop;
    • Ability to connect to the internet via a broadband connection
  25. Your browser. Our learning platform supports all the major modern browsers. However, for optimum performance we recommend that you use the latest version of Chrome. Internet Explorer 11 is no longer supported. Please refer to our systems requirements which is updated regularly.
  26. Pop-up blockers and firewalls. Your web browser may have active pop-up blockers to suppress unwanted advertising. Similarly, you may be behind a content-blocking device such as a firewall. It may be necessary to reconfigure or disable these. If you are accessing the learning platform from work or in a public place, you may have to contact the system administrator to do this. It is your responsibility to ensure that Kaplan.co.uk and Kaplan.com are added to your safe domain list.
  27. Computer equipment and internet access costs. These are not included in our fees and are your responsibility.
  28. It is your responsibility to check that the computer or any other mobile device (such as a tablet) you plan to use to access your MyKaplan account and/or online course is compatible with the minimum specification requirement for operating MyKaplan and/or using our websites and participating in webinars.
  29. Digital content is available for a limited period only and that period will vary depending on your purchase. Examples are given below. Call customer services on +44 (0) 161 259 7400 or email us at kaplanlearning@kaplan.com if you’d like to know the specific period for the purchase that you are making. Please note, MyKaplan access for material purchased via Kaplan Publishing cannot be extended once expired.

     

    QualificationMaterial / ResourceAccess Duration
    ACCA (including Foundations), CIMA, AATStudy Text, Exam Kit, Essentials, VideoBank12 months from purchase date
    ACCAMock exam6 months from purchase date
    CIMAExam Practice Plus3 months from purchase date
    CIMAFamiliarisation Workbook12 months from purchase date (access is only for the specific pre-seen purchased)

     

  30. Updates to digital content. We may update or require you to update digital content. We may from time to time make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to audiovisual, interactive or written courses, and our system requirements. Access to such changes will be free of charge to the extent that such changes relate to the item purchased by you at the applicable time, during the period for which the digital content is available for your purchase. The updated digital content shall always match the description of it that we provided to you before you bought it.
  31. Students must not share any online content with nor make their online passwords available to any third parties including other students. We reserve the right to terminate access to your online account in these circumstances or where we detect any suspicious or unusual activity related to your account.
  32. Licence of Intellectual Property. You agree that you will only use any study materials and/or digital content for study purposes and that you will not copy, make available, transmit , reproduce, sell, licence, distribute, publish or broadcast or otherwise circulate the materials and/or digital content.

    General

  33. Copyright in our materials (which includes, but is not limited to, layout, content, design, graphic, photographic, text, multimedia, audio visual material and other content) is ours or has been licensed to us by other companies in the Kaplan Group or by the relevant authors or owners. Where our materials are badged with professional institute logos or names, then these are used under licence and copyright in such logos or names belong to the relevant institute.
  34. Purchasing materials from us does not entitle customers or any third parties to copy them or distribute or use the information comprised in them without our express written consent. If we become aware of any infringements of any of these rights, then we reserve the right to take legal action against customers and any relevant third parties and to seek all appropriate remedies and costs.
  35. Our liability (and, as applicable, that of our sister companies) for losses arising from our negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the amounts paid by the customer for the relevant materials, plus any postage or courier charges reimbursable in accordance with these terms and conditions. Except in the case of liability for death or personal injury, we will have no liability for indirect or consequential loss or damage.
  36. We do not represent or warrant that any information comprised in our website or other materials is completely accurate and up to date and we accept no liability for any use of any such information by any person.
  37. Our terms and conditions and all our agreements with customers are governed by and construed in accordance with English Law and the English courts have exclusive jurisdiction.
  38. Any sales of materials made by our sister companies as agents for us contracted through our sister companies’ websites or otherwise are made subject to the terms and conditions displayed on the relevant sister company’s website.
  39. Kaplan Publishing's corporate details are as follows: Kaplan Publishing Limited (company number 05728180), registered office 179-191 Borough High St, London, SE1 1HR.