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    Frequently asked questions

    General FAQs

    What is Live Online?

    Live Online is a 100% live classroom experience conducted online in a ‘virtual classroom’ allowing you to study from home or the office with live video streaming. There’s also an interactive chat panel so you can speak to your tutor and the rest of the class. Each lecture is recorded so you can playback any part of the course as many times as you like - the recorded versions are uploaded to the live online community 24 hours after the live sessions have been broadcast.

    What is Distance Learning?

    Distance Learning is a self study course that you work through at your own pace using our Kaplan Publishing study materials, a wide range of online resources and tutor support when you need it.

    When do I have to register with the governing bodies (ACCA, CIMA, etc)?

    For ACCA Skills, Essentials and Options levels and for CIMA Professional level, you need to register with the institute approximately 6-8 weeks prior to the exam entry deadline. For papers with computer based exams, then 6-8 weeks prior to the exam date may be okay. You can register and find more information on the governing body websites.

    Do course fees include exam fees?

    No, course fees DO NOT include your exam fees.

    Can I enrol on a course if it has already started?

    We accept enrolments onto our Distance Learning courses all year round. For Live Online, if a course has already started, you may be able to still attend depending on availability. As Live Online classes are recorded it is possible to book the course after it has started and catch up on the sessions you have missed.

    What is the difference between ACCA and CIMA?

    CIMA is a dedicated Management Accounting qualification, ideal for those who want to work in industry/ the commercial sector. The ACCA is a financial accounting qualification with greater focus on auditing and tax; members have careers in a wide range of sectors, but primarily in accountancy practice.

    How do I leave feedback?

    If you would like to leave feedback on any aspect of your experience with Kaplan, you can email us at feedback@kaplan.co.uk. We ensure that all feedback is used to further improve the Kaplan experience. We cannot reply to all feedback sent to us, but if you would like a specific reply, please let us know in your email.

    How do I access my learning and testing materials?

    You can access your learning and testing materials by clicking on the 'my learning and testing' tab at the top of any MyKaplan page.

    Can I buy recordings of lectures individually?

    No, the online tuition and revision modules included in our ACCA Premier Distance Learning courses can not be purchased as a standalone product.

    What is MyKaplan and how do I access it?

    MyKaplan is a personalised online study space providing Kaplan students with everything they need to help plan and manage their learning. When you enrol on a course with Kaplan you will receive a registration email. This will be sent to the email address you registered with when purchasing your course. If you have purchased a Kaplan study text through a bookshop you can register on MyKaplan following the instructions inside your study text and using the ‘add a book link’ in MyKaplan. You can find out more about MyKaplan by watching this short video.

    Once you have registered you can log into MyKaplan and gain access to your course calendar and reminders, contact your tutor and access your online learning content. If you were previously registered on Kaplan EN-gage you do not need to register again, you can use the same username and password to log into MyKaplan. Once registered, log in at mykaplan.co.uk.

    What are the system requirements for MyKaplan?

    The application is supported for the latest versions of the following browsers:

    • Microsoft Edge
    • Mozilla Firefox (latest)
    • Google Chrome (latest)
    • Apple Safari (latest)

    Please note: from January 2020 Microsoft Internet Explorer Version 10 and 11 stopped being supported, and you can no longer access MyKaplan using IE11.

    We recommend you use the latest versions of each browser, however the website should work for previous maintained versions.

    Some learning content for example where Flash is required but not supported by the browser will limit the functionality. Users using the following may experience limited functionality against some content on the following devices and browsers:

    • Microsoft Edge
    • Apple Safari
    • iPad

    As learning content is updated and refreshed these limitations should reduce until full compatibility is achieved.

    Your browser should have JavaScript and cookies enabled. Where applicable Adobe Flash Player installed (Version 10.1 or above). Disable pop-up blocking software as pop-up blocking applications might prevent Learning Objects from loading successfully. Browser toolbars disabled (i.e. Google, Yahoo...) as 3rd party applications can interfere with your learning plan. Broadband is highly recommended.

    Can my company get a discount if we enrol more than one student?

    You may be entitled to a discount if your company enrol more than FIVE students on a course. For more information please contact liveonline@kaplan.co.uk and our client relations team will be in touch.

    How do I pay for my course?

    You can pay on this website using any major credit card. If you have any problems, please request a callback and we'll do what we can to help.

    I would like to study with Kaplan in the UK. How do I go about the application?

    If you require a student visa to study in the UK, you can only study a full time course with us. You can study the ACCA, ACA (ICAEW) and CFA professional qualifications with us as full time courses, or our range of undergraduate and postgraduate degree courses. To find out more information, please request a callback.

    To study in the UK, students must apply for a Tier 4 student visa with the UKBA (UK Border Agency) in their home country. Please visit UK Border Agency website for more information.

    Having received your completed enrolment form and required documents as stated on the enrolment form, your initial assessment will take up to 5 working days where upon you will receive an offer or a request for further documentation if necessary. When an unconditional offer is issued, payment will be required at that point.

    Upon receipt of payment, we will start the CAS process and a CAS letter will be emailed to you once completed. This whole process will take up to 10 working days.

    Subscriptions

    How do I cancel a subscription?

    It’s easy to cancel your Subscription membership! All you need to do is login to your account.

    Once you log in to your account you should be able to navigate to your payment history and be able to view your upcoming payments. You should be able to select – ‘Cancel my membership’. You will receive a notification that your subscription membership has been cancelled. If you choose to cancel your membership before your next payment date, you will continue to receive access until your next payment is due.

    What materials will I get with a subscription?

    When you sign up to the Subscription Package you do not receive materials with your order. This is because you get access to all ACCA Applied Skills and Strategic Professional courses. This allows you to study for multiple courses for a lower price!

    However, we understand that many students like to have hard copies of materials. You are able to purchase hard copy materials separately by contacting us.

    What’s the difference between a subscription and our other study methods?

    Live Online – The difference between Live Online courses and the Subscription package is simple. With a Live Online course you will be enrolled onto a structured course based around live lectures with a tutor. Live Online is more of a traditional way of learning that follows a similar structure to how you would learn if you were in a classroom.

    Distance Learning – The difference between Distance Learning courses and the Subscription package is a little more complicated. With a Distance Learning course you are provided with hard copy materials and access to soft copy materials on MyKaplan. However, you will have less access to videos and tutor based content than with the Subscription Model. This means that if you were to study on a Distance Learning platform you need to be self-motivated!

    What do I get with a subscription?

    The Kaplan subscription model is very similar to Kaplan’s On Demand courses available for CIMA. The ACCA subscription model is an online course that covers the full syllabus of all ACCA courses.

    You will receive access to all ACCA Applied Skills and ACCA Strategic Professional courses. You will be able to work through each section of your chosen ACCA module by viewing recorded videos on individual topics. There is a particular focus on topics which are quite tricky and extra support is provided.

    There is access to knowledge checks on the way which allow you to test your knowledge on a particular subject. You are also given access to the latest Progress Tests and Mocks for the next exam sitting allowing you to practice your exam technique!

    Best of all, as this is a non-structured format of learning you have the flexibility to choose when you want to learn.

    ACCA

    Where can I find ACCA sittings advice?

    If you need to know when the exam sittings are, the ACCA have exam timetables launch on their website.

    Where can I find information about ACCA exams?

    For detailed exam insights, we recommend you visit the ACCA website launch. They have resources and exam specific advice for every level.

    Do I have to register with ACCA?

    Yes - you will need to register with ACCA approximately 6-8 weeks prior to the exam entry deadline. You can find more information about registration on the ACCA website launch.

    CIMA

    How do I access my learning and testing materials for CIMA ?

    You can access your learning and testing materials by clicking on the 'my learning and testing' tab at the top of any MyKaplan page.

    Can I enrol on a CIMA course if it has already started?

    We accept enrolments onto our Distance Learning courses all year round. For Live Online, if a course has already started, you may be able to still attend depending on availability. As Live Online classes are recorded it is possible to book the course after it has started and catch up on the sessions you have missed.

    Do course fees for CIMA include exam fees?

    No, course fees DO NOT include your exam fees.

    ACA (ICAEW)

    How do I leave feedback for ACA?

    If you would like to leave feedback on any aspect of your experience with Kaplan, you can email us at feedback@kaplan.co.uk. We ensure that all feedback is used to further improve the Kaplan experience. We cannot reply to all feedback sent to us, but if you would like a specific reply, please let us know in your email.

    Do course fees for ACA include exam fees?

    No, course fees DO NOT include your exam fees.

    AAT

    What is MyKaplan and how do I access it for AAT?

    MyKaplan is a personalised online study space providing Kaplan students with everything they need to help plan and manage their learning.

    When you enrol on a course with Kaplan you will receive a registration email. This will be sent to the email address you registered with when purchasing your course. If you have purchased a Kaplan study text through a bookshop you can register on MyKaplan following the instructions inside your study text and using the ‘add a book link’ in MyKaplan. You can find out more about MyKaplan by watching this short video.

    Once you have registered you can log into MyKaplan and gain access to your course calendar and reminders, contact your tutor and access your online learning content. If you were previously registered on Kaplan EN-gage you do not need to register again, you can use the same username and password to log into MyKaplan. Once registered, log in at mykaplan.co.uk.

    Can I enrol on an AAT course if it has already started?

    We accept enrolments onto our Distance Learning courses all year round. For Live Online, if a course has already started, you may be able to still attend depending on availability. As Live Online classes are recorded it is possible to book the course after it has started and catch up on the sessions you have missed.

    Do course fees for AAT include exam fees?

    No, course fees DO NOT include your exam fees.

    My account

    How do I update my contact details?

    After logging into MyKaplan you can access your account by clicking on the button in the My Account section located directly above your calendar.

    How do I reset my password?

    Whoops! Don’t worry! If you forget your password it’s no problem at all. Just select the ‘forgot password’ link on the MyKaplan login page.

    Following this, you should receive an automated email with a temporary password allowing you to log in to your account. From here you can then log in and change your password on your account.

    Still need help?

    If you have a question that you can't see the answer to, please contact us and we'll get back to you as soon as possible