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    General FAQs

    What are the system requirements for MyKaplan?

    May 19, 2020, 11:00 AM
    Question : What are the system requirements for MyKaplan?

    The application is supported for the latest versions of the following browsers:

    • Microsoft Edge
    • Mozilla Firefox (latest)
    • Google Chrome (latest)
    • Apple Safari (latest)

    Please note: from January 2020 Microsoft Internet Explorer Version 10 and 11 stopped being supported, and you can no longer access MyKaplan using IE11.

    We recommend you use the latest versions of each browser, however the website should work for previous maintained versions.

    Some learning content for example where Flash is required but not supported by the browser will limit the functionality. Users using the following may experience limited functionality against some content on the following devices and browsers:

    • Microsoft Edge
    • Apple Safari
    • iPad

    As learning content is updated and refreshed these limitations should reduce until full compatibility is achieved.

    Your browser should have JavaScript and cookies enabled. Where applicable Adobe Flash Player installed (Version 10.1 or above). Disable pop-up blocking software as pop-up blocking applications might prevent Learning Objects from loading successfully. Browser toolbars disabled (i.e. Google, Yahoo...) as 3rd party applications can interfere with your learning plan. Broadband is highly recommended.

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    How do I cancel a subscription?

    It’s easy to cancel your Subscription membership! All you need to do is login to your account.

    Once you log in to your account you should be able to navigate to your payment history and be able to view your upcoming payments. You should be able to select – ‘Cancel my membership’. You will receive a notification that your subscription membership has been cancelled. If you choose to cancel your membership before your next payment date, you will continue to receive access until your next payment is due.

    What materials will I get with a subscription?

    When you sign up to the Subscription Package you will receive digital materials with your order. This is because you get access to all levels within your chosen qualification. This allows you to study for multiple courses for a lower price!

    However, we understand that many students like to have hard copies of materials. If you'd like a printed Study Text or Exam kit you can purchase them separately by contacting us.

    What’s the difference between a subscription and our other study methods?

    Live Online – The difference between Live Online courses and the Subscription package is simple. With a Live Online course you will be enrolled onto a structured course based around live lectures with a tutor. Live Online is more of a traditional way of learning that follows a similar structure to how you would learn if you were in a classroom.

    What do I get with a subscription?

    The Kaplan Learning subscription model is an online course that covers the full syllabus of all levels of the qualification you choose.

    You will receive access to all your chosen courses. You will be able to work through each section of your chosen modules by viewing recorded videos on individual topics. There is a particular focus on topics which are quite tricky and extra support is provided.

    There is access to knowledge checks on the way which allow you to test your knowledge on a particular subject. You are also given access to the latest Progress Tests and Mocks for the next exam sitting allowing you to practice your exam technique!

    Best of all, as this is a non-structured format of learning you have the flexibility to choose when you want to learn.


    How long does the ACCA qualification take to complete?

    The average time to complete the full ACCA qualification syllabus is 3-5 years. However, due to the flexible nature of the course, this will vary depending on how much time you are able to dedicate to your studies.

    When will I sit my ACCA exams?

    ACCA run four exam sittings a year in March, June, September, and December. You may wish to sit two exams per sitting, twice a year or one exam per sitting, four times a year.

    To find out the exact dates of this year's sittings, take a look at the exam timetables on the official ACCA website.

    Where can I find information about ACCA exams?

    For detailed exam insights, we recommend you visit the ACCA website launch. They have resources and exam specific advice for every level.

    Do I have to register with ACCA?

    Yes - you will need to register with ACCA approximately 6-8 weeks prior to the exam entry deadline. You can find more information about registration on the ACCA website launch.


    How do I access my learning and testing materials for CIMA ?

    You can access your learning and testing materials by clicking on the 'my learning and testing' tab at the top of any MyKaplan page.

    Can I enrol on a CIMA course if it has already started?

    For Live Online, if a course has already started, you may be able to still attend depending on availability. As Live Online classes are recorded it is possible to book the course after it has started and catch up on the sessions you have missed.

    Do course fees for CIMA include exam fees?

    No, course fees DO NOT include your exam fees.

    Noticed a mistake? If you spot a mistake on our website, in our books or on any of your online learning content please let us know the details so we can continue to improve our services.

    Submit error details launch


    How do I leave feedback for ACA?

    If you would like to leave feedback on any aspect of your experience with Kaplan, you can email us at We ensure that all feedback is used to further improve the Kaplan experience. We cannot reply to all feedback sent to us, but if you would like a specific reply, please let us know in your email.

    Do course fees for ACA include exam fees?

    No, course fees DO NOT include your exam fees.


    What is MyKaplan and how do I access it for AAT?

    MyKaplan is a personalised online study space providing Kaplan students with everything they need to help plan and manage their learning.

    When you enrol on a course with Kaplan you will receive a registration email. This will be sent to the email address you registered with when purchasing your course. If you have purchased a Kaplan study text through a bookshop you can register on MyKaplan following the instructions inside your study text and using the ‘add a book link’ in MyKaplan. You can find out more about MyKaplan by watching this short video.

    Once you have registered you can log into MyKaplan and gain access to your course calendar and reminders, contact your tutor and access your online learning content. If you were previously registered on Kaplan EN-gage you do not need to register again, you can use the same username and password to log into MyKaplan. Once registered, log in at

    Can I enrol on an AAT course if it has already started?

    For Live Online, if a course has already started, you may be able to still attend depending on availability. As Live Online classes are recorded it is possible to book the course after it has started and catch up on the sessions you have missed.

    Do course fees for AAT include exam fees?

    No, course fees DO NOT include your exam fees.

    My account

    How do I update my contact details?

    After logging into MyKaplan you can access your account by clicking on the button in the My Account section located directly above your calendar.

    How do I reset my password?

    Whoops! Don’t worry! If you forget your password it’s no problem at all. Just select the ‘forgot password’ link on the MyKaplan login page.

    Following this, you should receive an automated email with a temporary password allowing you to log in to your account. From here you can then log in and change your password on your account.

    Still need help?

    If you have a question that you can't see the answer to, please contact us and we'll get back to you as soon as possible