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    Frequently asked questions

    General FAQs

    How do I pay for my course?

    Apr 28, 2020, 12:55 PM
    Question : How do I pay for my course?
    You can pay on this website using any major credit card. If you have any problems, please request a callback and we'll do what we can to help.
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    Subscriptions

    How do I cancel a subscription?

    It’s easy to cancel your Subscription membership! All you need to do is login to your account.

    Once you log in to your account you should be able to navigate to your payment history and be able to view your upcoming payments. You should be able to select – ‘Cancel my membership’. You will receive a notification that your subscription membership has been cancelled. If you choose to cancel your membership before your next payment date, you will continue to receive access until your next payment is due.

    What materials will I get with a subscription?

    When you sign up to the Subscription Package you will receive digital materials with your order. This is because you get access to all levels within your chosen qualification. This allows you to study for multiple courses for a lower price!

    However, we understand that many students like to have hard copies of materials. If you'd like a printed Study Text or Exam kit you can purchase them separately by contacting us.

    What’s the difference between a subscription and our other study methods?

    Live Online – The difference between Live Online courses and the Subscription package is simple. With a Live Online course you will be enrolled onto a structured course based around live lectures with a tutor. Live Online is more of a traditional way of learning that follows a similar structure to how you would learn if you were in a classroom.

    What do I get with a subscription?

    The Kaplan Learning subscription model is an online course that covers the full syllabus of all levels of the qualification you choose.

    You will receive access to all your chosen course