Coronavirus updates
Last updated: 20 December 2021
Ensuring the safety of our students and staff
Accessing online resources
Hard copy materials for our courses
Computer Based Exams
Qualification and course updates
AAT institute advice for Coronavirus
ACCA institute advice for Coronavirus
CIMA institute advice for Coronavirus
ACA (ICAEW) institute advice for Coronavirus
Who is best to contact for help and advice?
Students
Clients
Safeguarding and Mental Health
Accessing online resources
"What equipment do I need to access Kaplan online learning resources?"
MyKaplan is a fully responsive site which means it will optimise for any device whether that be a laptop, tablet or smartphone.
Within MyKaplan we have three main types of learning that you may wish to access but which may have some limitations:
- Our OnDemand and Flexible Online content has not been optimised for consumption on small devices but it will adapt to the size of your screen. You can zoom in where the content appears too small. Your learning experience will be better on a tablet compared to a smartphone.
- Our Live Online ‘live’ sessions need to be viewed in the ‘Zoom meetings’ app which can be downloaded from Apple’s App store and Google’s Play store. For more information on system requirements please visit our FAQs launch.
- Our ‘recorded’ Live Online delivery will work on all devices where they have MP4s. We have a small number of recorded sessions that are not MP4s and therefore not available on mobile devices.
- For both live and recorded sessions we recommend using a minimum of an A5 sized screen so that you can properly view the tutors notes.
Online assessments, such as Knowledge Checks, are fully responsive and will work on any device. PDFs can also be viewed and can be made available offline in our associated app - Brightspace Pulse launch.
Hard copy materials for our courses
(Please also refer to the page for the qualification you are studying launch for more specifics.)
“How will I get access to my hard copy materials?”
If you choose to receive the hard copy material, Kaplan will ship this to you after receiving your enrolment. Our standard delivery times are:
- Malaysia - 3 to 5 working days*
- EU – 5 to 7 working days*
- Rest of the World – 7 to 10 working days*
*Subject to availability.
Our couriers have notified us that delivery time frames may be slightly longer than normal.
Please note that due to varying interpretations of the post-Brexit EU/UK trading agreement, some EU countries are imposing import duty on the value of the goods received from the UK. It is payable by the end consumer via the delivery company and your delivery may be withheld until paid. This may vary from country to country and be up to a value of 20% of the value of the study material.
“What can I do if my hard copy materials have not yet arrived?”
Please contact our customer services team on the phone or via email.
Phone: +44 (0) 161 259 7400
Email: kaplanlearning@kaplan.com
In the meantime, all online versions of the study materials are available for students to access on MyKaplan. Do also remember that you can access your materials on an iPhone, iPad and android devices even when you are offline via the Brightspace Pulse launch.
Computer Based Exams
“Will exams go ahead as planned at my local exam centre?”
This will depend on your country of residence. We advise you to check on the institute websites for full details. Accountancy and Tax Institutes have either moved the exam window or found remote proctoring solutions which will enable students to sit exams safely from home.
AAT: https://www.aat.org.uk/about-aat/coronavirus-update launch
ACCA: https://www.accaglobal.com/ca/en/student/exam-entry-and-administration.html launch
CIMA: https://www.cimaglobal.com/Studying/Exams/ launch
ACA (ICAEW): https://www.icaew.com/for-current-aca-students launch
Qualification and course updates
Below is the latest and most up to date information from the Institute, regarding exams and assessments.
AAT institute advice for Coronavirus
AAT are currently piloting remote invigilation for some assessments where appropriate. Please see the AAT website launchfor more information.
You can also check current assessment sites launch in your area.
ACCA institute advice for Coronavirus
Full details of how to book remote exams can be found on ACCA’s website launch
We’re here for you. If you have any questions or concerns, please get in touch.
Foundations, Applied Knowledge and Law
Institute news
The ACCA has various on-demand CBE centres launch globally where exams can be sat. In locations where ACCA on-demand CBE centres are not available due to the Covid-19 pandemic, ACCA are offering students the opportunity to sit remotely invigilated on-demand CBEs. Students will be able book the exam online, directly with the ACCA. Further details on how the remote exams will work, important pre exam information, and the process for enrolling for the exams can be found on the ACCA website launch.
Impact on courses
We are currently delivering our ACCA courses via Live Online and OnDemand. These courses can be booked via the Kaplan Learning website.
Applied Skills (Excl Law) and Strategic Professional
Institute news
Please check for all the latest information regarding sitting your exam in your country of residence on the ACCA Website launch.
You are also encouraged to sit exams via remote invigilation launch from home.
More information can be found for students in all countries on the ACCA website launch.
Impact on courses
We are currently delivering our ACCA courses via Live Online. These courses, as well as OnDemand, can be booked via the Kaplan Learning website.
CIMA institute advice for Coronavirus
CIMA continues to offer remote assessment alternatives, please see the remote exam section below.
Remote exams
Online CIMA exams are continuing, and in many countries you can choose to schedule at test centres or online. More information on test centre exams in your country is available at Pearson Vue launch.
You can book your remote exam in the usual way through My CIMA launch. This applies to Certificate of Business Accounting and the Professional Qualification.
Before booking we recommend you test the equipment you plan to take your exams on with a system test launch. You must do a system test before your exams so please check this out as soon as you can, before you schedule.
The exam format will stay the same, but the presentation is very slightly different. Take a look at one of the new practice tests launch (please note: you will need to sign in or create an account and then you can select the free practice test).
CIMA has added more FAQs launch including technical specifications, room requirements, how to test your computer and more.
CIMA are using Pearson’s OnVUE system for the Objective Tests. For more information watch this short video launch (note: a proctor is the same as an invigilator).
Further details on how the remote exams will work, important pre exam information, and the process for enrolling for the exams can be found on the CIMA website launch.
ACA (ICAEW) institute advice for Coronavirus
ACA Certificate/CFAB
Institute news
Where possible, international students can continue to book and sit their exams at a test centre, however, this is subject to local government guidance. For more details on the exam booking process please visit the ICAEW’s webpage launch.
ICAEW is allowing candidates to take their own calculator into a Certificate Level or ICAEW CFAB exam as long as it is on the ICAEW’s approved list. Candidates will also be permitted to take in a wipeable booklet. More information can be found on the ICAEW website launch.
Impact on courses
We will continue to deliver ACA Accounting and Assurance Certificate courses via Live Online. We also have flexible online options available for all Certificate subjects.
Please visit the ICAEW website launch for ongoing updates regarding the Certificate Level.
ACA Professional and Advanced
Institute news
Professional Level exams were available to sit in centre AND via remote invigilation. In centre exams are still subject to any local lockdown restrictions. This decision currently only applies to the June Professional Level exams only and the ICAEW will continually review the situation for future exam sessions.
Impact on courses
We will continue to deliver ACA Professional and Advanced level courses online. Please visit the Kaplan Learning ICAEW page for details on the study methods available.
Please visit the ICAEW website launch for ongoing updates regarding the Professional and Advanced Levels.
Who is best to contact for help and advice?
Students:
For accountancy and tax students, please be aware that we are experiencing high call volumes throughout this period. You can call us on 0161 259 7400 or email us at kaplanlearning@kaplan.com and an advisor will assist you as soon as possible.
If you would like some support with technical questions while you are studying don't forget about our Academic Support team. They are available 7 days a week via email and live chat through MyKaplan.
Clients:
Please reach out to your dedicated account manager.
Safeguarding and Mental Health
If you have any safeguarding concerns, please contact us via Safeguarding@kaplan.co.uk during working hours. It is a confidential email account.
Last updated: 20 December 2021
